Equipment Support Request | AADCO Medical, Inc.

If this is a request for X-Trak™ Pro support, please click here, or email xtraksupport@aadcomed.com.

In order to expedite your request, please provide complete information below:

Contact Information

Facility Name(Required)

Please enter the full name of the facility.

Contact Name(Required)

First Last

Email(Required)

Phone(Required)

Equipment

Is this a parts request?(Required)

DO NOT attempt to fit equipment with replacement parts that have not been certified by AADCO Medical, Inc. (AADCO) for use with AADCO manufactured products.Your original equipment and all parts have been supplied by AADCO to exacting standards. If spare parts are not certified by AADCO, you may be compromising the integrity of the product, and waiving any applicable warranty.

This equipment was purchased from…(Required)

AADCO

Distributor

Please provide the name of the distributor this equipment was purchased from.

Type of Product and Model(Required)

Serial Number, if applicable

Original Order Number

Purchase Date, if known

What event(s) led to the equipment failure?(Required)

What corrective actions have been performed on the equipment?(Required)

Additional Information

Hercules® Overhead Suspension Systems

Is this support request for a Hercules® system?(Required)

When was this system installed?(Required)

Who performed the installation?(Required)

Supporting Documentation

Supporting Images

Drop files here or

Accepted file types: jpg, jpeg, png, gif, Max. file size: 64 MB, Max. files: 2.

Providing photo documentation of the current state of your equipment will allow us to better assist you.

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