Ordering Information

When you order from AADCO Medical, Inc., you order the best quality products available, Advanced Products™. Your satisfaction with each of our products is very important to us. If you have a problem, please call us. We want to know if you are at all less than absolutely satisfied.

How to order online: Click the Catalog # on any of our web pages to order online.

How to order by telephone: Call 800-225-9014. To insure prompt service our order system is computerized. If you have ordered our products previously, it is helpful if you know your customer number when placing an order.

Freight & Handling Charges: Please note all orders are FOB point of origin. Orders under $100.00 are assessed a $10.00 Handling Charge. AADCO Medical, Inc., reserves the right to assess additional freight, handling and carrying charges when circumstances or account status warrant.

Discount: Quantity discounts are available on some of our more popular items. Please call to inquire.

Terms: Open account terms, subject to approval for business accounts, are net 30 days. A service charge of 1.5% per month and all costs of collection are charged to all past due accounts. All published prices are cash sale prices, excluding shipping. Cash prices are applicable for cash, open account and COD customers only. When specifically requested product prices will be quoted to include shipping. Open account terms are subject to review and arbitrary change. Issuance of an order to AMI, AMX, AMS, AADCO, AADCO Medical, Inc., or Advanced Products™ is a defacto acceptance of our terms and conditions as set forth in this order information section. Mastercard, Visa, American Express and checks may be used for personal purchases.

Warranty: Except as specifically written, products are sold without warranty. In most cases there is a manufacturers warranty, which provides the customer with warranty protection. All products which are manufactured under the AMX, ErgoLite ®, RayShield®, AADCO Medical, Inc., or Advanced Products labels are covered by a one year warranty limited to product replacement liability for defects in materials or workmanship, at the sole discretion of AADCO Medical, Inc. No other warranties, whether express or implied, are provided. AADCO Medical, Inc’s, liability in all cases shall be limited to the replacement value of the product.

Returns: Prior authorization is required on all returns. Warranty claim returns, once authorized, must be shipped freight paid to our warehouse. Returns are made for exchange or merchandise credit only and must be made within 30 days of the invoice date. Merchandise credits are redeemable for a period of 6 months from the date of issuance. Except in cases where we have made an error, returns other than warranty are subject to a 20% restocking charge. All product returns for credit must be in original packaging and in new and resalable condition.

Shipping: All shipping charges are added to your invoice. Generally, shipments are sent via FedEx Ground. Some shipments may be sent by common carrier. All shipments are FOB, point of origin.

Damaged Goods: On rare occasions, a shipment may arrive damaged. Since this is the responsibility of the freight carrier, a claim must be placed with them. To do so, contact our Customer Service Dept. immediately to initiate processing. After a claim has been placed, your goods can be promptly replaced. Please keep all of your packages and evidence of shipping available for the carriers inspection.

Insurance: To better cover potential freight damage, full retail value insurance is placed on every shipment. Insurance charges are added to your invoice to provide 100% coverage of the merchandise value.